For families abroad
The call
you are afraid of.
Your parents are in Kerala. You are not. This page is about closing that distance.
The problem
You cannot be there.
You are in Sharjah, or Doha, or Toronto, or Manchester. Your parents are in Kerala, in a house that has become too large and too far from a hospital.
You call in the evening. Sometimes nobody picks up, and there is a bad twenty minutes before someone does.
Everyone tells you that you are doing your best, which does not help at all, because the actual fear is specific: that something will happen, and you will find out too late to have done anything about it.
What changes
Somebody sees them every day, and writes it down.
Once a day, every day, a member of staff knocks on their door — a deliberate welfare check, to see that they are well and the home is well. A nurse takes their vitals daily and records them. Medicines are given, not left on a table to be remembered. The record means a gradual change gets noticed while it is still gradual.
There is a nursing station on their floor and an ambulance on the campus. AP Varkey Hospital is two kilometres away.
If something changes, you hear it from us — in the morning, from a person who was there. Not from a neighbour, three days later.
The things you currently fly home to do
Or try to do badly, over the phone.
The front desk handles the administrative life your parents would otherwise ask you to sort out from four thousand kilometres away:
- Phone bills
- Government taxes and paperwork
- Hospital appointments and insurance coordination
- Groceries and medicines
- Travel, tickets and transfers
It sounds minor written down. It is not minor at eleven at night when you are trying to renew something on a government website in a different time zone.
Arranging this from where you are
You do not have to fly in to start.
- Ask on WhatsApp. Message us on +91 99470 10000. We will reply, and we will not chase you afterwards.
- Take a video walkthrough. We will walk the campus on a call, at a time that works where you are.
- Send someone. A relative, a friend, anyone you trust — they can visit on your behalf and tell you the truth about it.
- Then visit when you can. Come at an ordinary hour, unannounced if you prefer. What you see on a normal Tuesday is worth more than a tour.
Reaching a person
In your time zone, not ours.
The office is open 9am to 6pm IST. If you are calling from outside India, tell us where you are and we will schedule the call at a reasonable hour for you, not for us.
Getting here
An hour from the airport.
Cochin International Airport is 40 km from the campus — about an hour by road. We will arrange the transfer. Your children can visit after work and be home for dinner.
If their needs grow
You will not be asked to find a caregiver from another country.
If your parents come to need more support than the standard care provides, they stay. You can arrange a private attendant yourself if you would rather choose the person — or you can ask us to source, manage and supervise it, and bill you.
For a family abroad, that second option is the one that matters. Finding and vetting a caregiver in Ernakulam, from Sharjah, over the phone, is close to impossible. You should not have to.
Talk to a person.
Tell us where you are and we will call at a reasonable hour for you, not for us.
or call +91 99470 10000